Resume

Experience

April 2022 - Present

IT Support Technician II - Lab Lead

Clark College

Vancouver, WA

Oversee, train, and lead a team of 20+ student-facing assistants and technicians across campus to maintain and ensure the accessibility of critical technical services like PeopleSoft, Canvas, and AD accounts, for students and staff alike.

May 2021 - April 2022

IT Support Technician I - TechHub Agent

Clark College

Vancouver, WA

Provide technical and hardware support for 1,800+ staff and faculty members by resolving and escalating 20+ daily requests ranging from password resets to account access troubleshooting requests while maintaining a 95% satisfaction rate.

Education

Washington State University Vancouver

Vancouver, WA

Bachelor's

Computer Science

Magna Cum Laude, 3.7 GPA

Engineering

Frontend & UI/UX

Backend Infrastructure

RESTful Web Services

Testing & Code Coverage

DevOps

API Design

Leadership

Strategic Planning

Process Improvement

Project Managment

Hiring & Orientation

Cross-functional Collaboration

Agile Development

IT Skills

Performance Monitoring

Troubleshooting

Ticketing Systems

Systems Administration

Documentation

User Training

Languages

C/C++

Python

Java

SQL

HTML/CSS

Javascript